SHIPPING POLICY

Order Processing

All orders placed during the 48-hour early access window will be processed after the early access period has ended.

Orders will be processed within 3–5 business days after the early access window closes.

You will receive a confirmation email once your order has been dispatched.

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Shipping Area

We currently ship within the European Union.

If you are located outside the EU and wish to place an order, please contact us at support@bambooroll.org. International shipments may be subject to additional customs duties, taxes, or import fees, which are the responsibility of the customer.

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Delivery Times

Estimated delivery times within the EU are typically between 3–7 business days after dispatch.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs authorities, or circumstances beyond our control.

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Risk of Loss

Risk of loss transfers to you once the product has been delivered to you.

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Incorrect Address

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.